We read everything and reply within one business day.
Write to [email protected], Monday to Friday, 9am to 5pm. We answer most messages the same day, and always within one business day. For urgent corrections, put the word CORRECTION in the subject line so it is not missed. We are a small team, so a clear subject line is the fastest route to a human.
Prefer chat? Message us on WhatsApp at +62 851-1160-5110. It is the fastest route for quick questions about a booking, a fee or something you read on the site. We reply during the same hours as email, Monday to Friday, 9am to 5pm.
Write to us
What to include
Tips: the product name and where you bought it. Corrections: the page URL and a photo if you have one. Pitches: your trade, the topic and a link to earlier work.
Response times
Most emails get a reply within one business day. Corrections and factual challenges come first, because a wrong number is worse than a slow reply. Tips are read but may not get an individual answer if we already have coverage planned. If you do not hear back within three working days, send a short reminder to the same address. For press and sourcing standards we trust the Society of Professional Journalists as a reference.
A short, specific message always gets the fastest reply.